CANCELLATION SHIPPING REFUND & REPLACEMENT POLICY
Avant is a research-based health and wellness MNC that wishes to establish itself as a name that consumers can trust. All our business and logistical policies are made keeping customer benefit as our primary goal.
You can cancel an order any time after you place it on our website. We have to pay our courier partners for packing, shipments, return shipments and tracking even if you cancel the order. Orders cancelled before the product is packed or shipped will be cancelled free of cost. Orders cancelled after shipping will have to bear the product shipment and recall expense at actuals.
SHIPPING & CLEARANCE
We ship products to customers around the world and most them make it to the customer without any problem. Rarely, some countries may apply additional charges, or the shipment may be held by the customs. It will be the buyer’s responsibility to pay any additional customs or clearance charges. In case the buyer is unable to get the goods cleared, we will refund the full amount (less shipping cost) provided the goods are returned to us in good condition.
Due to ever-changing laws, we are unable to stay up to date with each country’s prohibited import list and duty charges. Please be sure of your local import laws before placing order with us. We ship orders in the good faith that the buyers have placed order being fully aware of their country’s laws.
Sometimes, our courier partners may refuse to ship or charge additional surcharges due to risky geopolitical conditions in the destination country. In such a case, we retain the right to cancel orders with FULL repayment to the customer.
Avant will undertake free replacement of goods where necessary to compensate customer for any product reaching them in damaged condition or when the consignment is misplaced or does not reach them.
For faulty product replacement, please click images at delivery, mentioning the issue on the POD document. Without this we will not be able to process your claim. Send details to email@example.com for replacements.
Refunds will be made on cancellations only after physical delivery of goods to our shipment hub. Refund will be made thru the same mode that the customer used to place order Refund will be processed within 10 days of physical delivery of stocks at our shipping office.
For refund on products under money back guarantee, you will have to satisfy the terms and conditions of the respective scheme to be eligible for the refund.
Personalized or other customized product may not be returned for refund or exchanged under any circumstances unless stated otherwise during time of purchase.
Avant aspires to be a customer friendly organization. If your complaint has not been resolved to your satisfaction, you can escalate your issue by sharing case history with firstname.lastname@example.org. We will handle each issue with honesty and care.
MONEY BACK GUARANTEE
Avant may run ‘Money Back Guarantee’ campaigns for product launches or for promotion of its brands from time to time. All scheme will be announced via banners on the product site. Only purchases made on official Avant sites and during such campaigns will be eligible for money back guarantees.
Terms of our Money back Guarantee will change from brand to brand. Please go thru each brand’s Terms and Conditions for more details.
Avant Bio 60 DAY MONEY BACK GUARANTEE – Terms and Conditions:
We are confident that our product will help you get best results. Natural Health Supplements don’t work like pharmaceutical Drugs. They do not treat a symptoms, but rather correct underlying health issues that created the symptoms. Hence, they work incrementally, and there benefits become more noticeable over time. So, before requesting a refund, we request you to take our products as recommended on the packs for at least 30 days. The refund is guaranteed, you have nothing to lose.
Money back Guarantee is applicable only on purchase of 3 bottle combo pack. If not satisfied with results, you can raise a refund request anytime within 60 days of purchase.
You have to send back all unused bottles, in sealed condition to our office postal address by any courier of your choice. But, use a courier service that requires a signature. We cannot refund you for items that do not physically reach us or are lost in the mail. The refund will include billing value of all unused bottles but will not include the return shipping cost.
For international shipment, you will be refunded full billing amount minus 30USD (processing fee + to shipping cost) only after we get the delivery of the courier.
If you fail to comply with ANY of the above conditions we will not be obliged to give you a refund.
The refund is made by the same means that the purchase was made. No other alternative can be used.
To protect us from frauds and misuse of our “Money Back Guarantee”, anyone returning our product once will not be covered by our money back guarantee on repurchase. 1 buyer will be covered for only 3 bottles under the money back guarantee even if his/her purchase quantity is more.
Company reserves the right to call back and interact with the customer to get a feedback and to understand the dissatisfaction before processing refund.
If a customer tries to misrepresent facts or tries to use any online, offline media or social channels to malign the product without allowing the company to respond first, the company will withdraw its refund policy for that customer.
Avant may run ‘Cash Back’ campaigns for product launches or for promotion of its brands from time to time. All scheme will be announced via banners on the product site. Only purchases made on official Avant sites and during such campaigns will be eligible for money back guarantees.
To access your wallet, you will have to create an customer account on Avant site. Your wallet money is virtual cash and it can be used only for purchases made on Avant site. Your wallet money is non transferable & has unlimited life.
While making purchases,
- You will first have to login to your account.
- Wallet money can be used to pay only upto a maximum of 50% of the undiscounted sale value in a single transaction.
- There is no limit on how many products you can purchase in a single transaction.
- There are no limits on how many transactions you can do in a single day.
- Your wallet money cannot be combined with any other offers and discounts running at the time.
- The advice offered on our website www.Avant-Bio.com & www.Poztron.com